We aim to supply all orders (excluding specials) within a 14 day period. If an item is unavailable for immediate delivery then we will advise the customer within 24 hours (48 hours at weekends) allowing the option to wait or cancel. If you have any questions regarding your delivery, please contact Customer Services via our "Contact Us" page, remembering to quote your order number, and we'll be happy to help.
All stock items are normally dispatched same or next working day depending on the time of order and workload. Working days are Monday to Friday excluding standard UK holidays. Orders are shipped via Royal Mail first class post or Courier depending on weight/size. Delivery charges quoted are for standard delivery. If you require guaranteed next day delivery or have a special delivery request then please contact us prior to ordering so we can confirm we can meet your requirements. If this is likely to incur an additional charge then this will be agreed prior to taking payment. Delivery charges within the UK will be displayed at time of order but as a general guide will be as follows:
Should an order cost significantly more than the delivery cost shown above relative to the order value (e.g. a very heavy or large item). We reserve the right to advise the customer of an increase in cost and seek their agreement for this charge. We will not process a payment or despatch the order before receiving the customers acceptance.
Due to the complexity of International delivery charges we are unable to quote a delivery cost at the time of order where the package weight will be in excess of 2Kg. This will result in a delivery cost of zero showing in the shopping cart. On receipt of your order we will ascertain the most cost effective delivery method to your Country and advise by phone or email. You can then agree to continue with your order or cancel. We will not process any payment before receiving your confirmation. Please note that in some Countries outside the EEC (European Economic Community) an additional Customs charge may be liable and collected locally. This charge is the responsibility of the customer and is not included in any delivery charge made by us.